Payment & Energy Assistance Programs

We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 800-909-7642 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.

In addition, Summit has partnered with local weatherization and low-income assistance providers to assist our customers who need a little extra help:

NEW Low-income Program

To support our customers in need, we’ve developed a new Low-income Program to help those currently receiving state or federal low-income home energy assistance (LIHEAP) with additional assistance.

Beginning April 1, 2022, qualifying customers receiving LIHEAP assistance will be automatically enrolled in the program and will see it reflected as a credit on future bills. Customers who are eligible for LIHEAP but do not receive funds due to LIHEAP funding limitations are also eligible for the program with proof of eligibility. Those customers are encouraged to contact us at 800-909-7642 or email customerservice@summitnaturalgas.com. Customers enrolled in the Low-income Program will see a 28% reduction on their Facility and Distribution charges.

The Low-income Program will include a fixed per-person/customer Low income Program Recovery Charge to collect the total annual discount represented in the program. Right now, that charge is only $2.43 a year, spread out over twelve months. Any amount recovered that exceeds the estimated cost of the program will be put toward the following year’s cost.

Home Energy Assistance Program

Their Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs. You can also qualify for energy-related repairs if you are eligible for HEAP.

The amount of help you may receive from HEAP is based on your household size, income, and energy costs. Contact your local CAA to find out if you qualify today!

For more general information on the program visit their program page or call (877) 544-3271.

Weatherization Program

MaineHousing’s Weatherization Program provides grants to low-income homeowners and renters to reduce energy costs by improving home energy efficiency.

Weatherization improvements may include insulation, weather-stripping, caulking, and some safety-related repairs. Central Heating Improvement Program (CHIP) grants may be used to repair or replace central heating systems.

Click here or call (207) 626-4639 for more information

211 is a free, confidential information and referral service that connects people of all ages across Maine to local services. 211 Maine is based in Maine and available 24 hours a day, seven days a week.

Whether it’s financial assistance, domestic violence, addiction treatment, health care, mental health, or heating and utilities assistance, we will talk to you to find out what you need and walk you through all the options to find the right service or program for you.

Visit 211maine.org for full program details.

Payment Arrangements

We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at (800) 909-7642 as soon as you think you need help. We can work with you to avoid an unexpected service interruption.

If you agree to a payment arrangement for your past due account balance, we will waive the late payment fees on your past due balance so long as you abide by the terms of the payment arrangement. To take advantage of this offer, please contact us before December 31, 2020 to establish a payment arrangement.

Budget Billing

Budget billing allows you to pay a fixed amount each month based on your energy usage history. Many customers find it easier to budget for a regular bill amount than to accommodate the cost fluctuations that go with higher energy usage periods. Budget Billing is available year round and will begin with the next bill following sign-up.

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Medical Emergencies:

Summit Natural Gas will not disconnect service or refuse to reconnect for residential customers when you or someone in your house is seriously ill, if a registered physician confirms that an emergency exists. If you cannot get a doctor to call right away, you may let us know yourself. We will wait three workdays for the doctor to call or write us. We can require written certification from the doctor, including specific reasons why service is necessary and how long the emergency will last. Disconnection can be postponed due to a medical emergency for up to 30 days and can be renewed up to 90 days. Please call our Customer Service Department at 1-800- 909-7642 for more information.

Please note: a medical emergency does not cancel the bill. We will refer you to financial assistance agencies and ask you to negotiate a reasonable payment arrangement.