Winter ushers in the holidays and cozy evenings at home, but it also brings colder temperatures that can drive up natural gas bills. We understand that a warm home is essential to your comfort and well-being — and that nothing should stand in the way of it.
We’re committed to connecting you with programs that can help ease the stress of winter utility costs. From our own services to resources available at the local and state level, these options are designed to help you manage energy expenses and keep your family comfortable all season long.
We understand that life is unpredictable. There are countless reasons for a late payment, and we’re here to help you navigate a path forward with a Payment Arrangement or Installment Plan. By setting up monthly installments, you can bring your balance up to date without disrupting service.
To enroll in a flexible payment plan, call one of our representatives at 800-909-7642, Monday through Friday, from 8 a.m. to 5 p.m.
LIHEAP, a federal program, helps low-income households pay energy bills, manage energy crises, and arrange for weatherization and energy-related home repairs. It can be a critical resource for staying warm in the winter months. In Maine, applications for the program are processed by local agencies and ProsperityME, and will remain open until May 29, 2026, or until funds are depleted.
To help ease the burden of energy costs, we offer a Low-Income Program designed to support customers who need financial assistance. Households that receive state or federal LIHEAP assistance are eligible for a 28% discount on service, facility, and distribution charges. Customers who qualify for HEAP through the Maine State Housing Authority will be automatically enrolled once funds are received, with the discount reflected as a credit on future bills.
To fund this assistance, the program includes a small, fixed per-person recovery charge—currently just $2.43 per year, spread across 12 months. Any amount collected beyond what’s needed is applied to reduce program costs in the following year, helping keep the support sustainable and affordable for everyone.
Those who are eligible for HEAP but aren’t receiving funds due to limited resources can still enroll with proof of eligibility by calling 800-909-7642 or emailing customerservice@summitnaturalgas.com.
A collaborative effort of United Ways of Maine, the State of Maine Department of Health and Human Services, and The Opportunity Alliance as the Contact Center Partner, 211 Maine is a free, confidential information and referral service that connects people to nonprofits and resources across the state. Dial 2-1-1 or visit their website to find services that help with energy bills, home weatherization, and more.
Offered in conjunction with HEAP, MaineHousing’s Weatherization Program helps low-income homeowners and renters lower their energy costs by providing grants that improve home energy efficiency. These upgrades can include adding insulation, installing weather-stripping, sealing drafts with caulking, and completing select safety-related repairs—all designed to make homes more comfortable, efficient, and affordable to heat.
We recognize that there isn’t a one-size-fits-all approach to paying bills, so we offer a variety of methods to suit your needs. Our easy-to-use online payment platform allows you to manage your account and pay your bill, as well as access helpful features and plans:
AutoPay
Automatically pay your bill on its due date each month with our AutoPay feature. Reliable and easy to use, it offers the peace of mind of knowing you’ll avoid late payments and fees.
Budget Billing
Take the guesswork out of your bills. Budget Billing offers greater predictability for your bill by spreading your natural gas costs throughout the year. When enrolled, you pay a fixed amount each month based on your energy usage history. This is especially helpful during winter months—when natural gas bills tend to be higher—to help alleviate the stress of unexpected spikes.
We know not everyone likes managing their bills online, so we also offer options to pay your bill by phone, by mail, or in person at an authorized retail location.
There are plenty of small things you can do to be proactive and help keep your winter energy consumption down. For home improvements, consider installing a high-efficiency furnace or water heater (view available rebates), caulking gaps around windows, and applying weatherstripping to door frames to keep warm air inside. In your day-to-day life, things like lowering the thermostat when you’re sleeping or away, setting ceiling fans to spin clockwise, or opening your curtains on sunny days can all help reduce your energy costs.
Winter energy costs don’t have to be stressful. By pairing these resources with simple energy-saving tips at home, you can keep your family warm without breaking the budget. If you have questions about your natural gas bill or ways to reduce your energy usage, we’re here to help.
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